With the financial scandals, terrorism, natural catastrophes and
numerous notable organizational disasters, including the BP oil spill
and the Toyota recall, that have rocked the country during the past
decade, you may be starting to wonder whether crises, generally defined
as rare and extreme occurrences, are the new normal.
It is undeniable that the state of business has become increasingly
complex. With that complexity comes a greater likelihood that things
will go wrong, and sometimes in catastrophic ways. More often, however,
organizations are simply experiencing a heightened level of pressure to
compete globally, manage diverse stakeholder needs, and produce more
with fewer resources.
There are several hallmarks that characterize an organization under pressure.
• Expectation of immediate decision-making and action. Do your
clients demand immediate response to questions? Do you feel a need to
shortcut analytic rigor in order to produce a response or deliverable?
Do you feel your deadlines are unduly short?
• Time pressure. Do you find that there is inadequate time in the
day, week or month to achieve your work objectives? Are you multitasking
in ways that are likely to generate costly errors?
• Public and stakeholder scrutiny. Is your work subject to public
scrutiny? Do you have multiple internal or external stakeholders who
depend on you and your work, or who have considerable influence over
your work and career?
• Inadequate information. Are you constantly making decisions with
inadequate information, or do you find yourself inundated with so much
information that you struggle to make sense of it all?
• Limited resources. Do you have insufficient resources (people and financial) to deliver quality output?
The more you answer “yes” to any of these questions, the more you are
operating under intense pressure, and the more likely it is that
problems, or a crisis, will occur. In fact, according to the research
conducted by the Institute for Crisis Management, in 2009 more than half
of all crises were due to mismanagement, not an external event.
The challenge is to develop a leadership orientation that will allow
you to go from merely surviving under pressure to thriving in it. People
who skillfully lead under pressure have certain character traits that
allow them to think differently, and more positively, about
organizational problems and threatening situations.
Reflect, learn and adapt. People who are able to
adjust to the rapidly increasing pace of change, and to learn from the
failures and successes, are positioned to lead effectively under
pressure.
Scan the environment and see possibilities. People
with this leadership trait can identify new patterns, see ways to do
things differently, and spot a potential trend long before others can.
Recognize the potential for opportunity. Pressure-laden and threatening
situations can present amazing opportunities. People who can see the
light during dark times can lead their teams to success.
Expect mutual trust and respect. No one functions
alone in times of peril, and cooperation only comes when you have proven
yourself to be a trustworthy leader. Such trust is earned by extending
trust to others.
The timing is right for women to step into the challenges of leading
under pressure. Interestingly, research shows that firms with a higher
proportion of women in executive positions perform better in
recessionary times than firms with fewer women at such levels. Although
it would be inappropriate to conclude from this research that women are
naturally skilled in leading under pressure, there is no doubt that the
perspective and experiences of operating under pressure that women bring
to organizations can add tremendous value.
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